A funded SaaS Start-Up BPO Organization outsourced product development to an Offshore Vendor but faced:
- Missed Delivery Timelines
- Poor Sprint Visibility
- Unclear Accountability
Hiring Matrix introduced a Delivery Governance Model, including:
- Vendor Performance Tracking
- Sprint Milestone Accountability
- QA Checkpoints
- Delivery Escalation Framework
Results
- Product MVP delivered 3 months earlier than revised vendor estimates
- Development Efficiency improved by more than 38%.
- Engineering Costs reduced by 22%
Project Details
- Category: BPO Organization
- Client: SaaS BPO Organization
- Location: India